Smart support within your platform
Resolve queries, check information and manage ISP Gestión processes without leaving the system
AI trained with real knowledge of ISP Gestión
AI responds based on real platform usage data:
- Trained with real ISP Gestión support tickets
- Up-to-date knowledge of modules, processes and configuration
- Daily reindexing with new resolutions
- Responses tailored to the operator's context
How ISP Gestión's AI works
RAG (Retrieval-Augmented Generation)
It retrieves real system information (tickets, tariffs, customers and documentation) and uses it as context to generate accurate responses tailored to your operations.
Recovery
Search for real-time information within the system and documentation to provide responses based on actual data.
Increase
Enrich the query with internal ISP Gestión context, combining the question with relevant system information.
Generation
Create natural language responses from the retrieved context, offering clear, precise solutions tailored to the case.
Direct support within the same platform
Reduce reliance on traditional technical support:
- Open tickets directly from the chatbot
- Include the full conversation as context
Recognise and validate users within ISP Gestión:
- System credentials verification
- User role and permission detection
- Adaptation of responses according to profile
- Access control for sensitive information
Immediate access to system information:
- Clients, contracts and services
- Invoicing and payment statements
- Tickets and incident statuses
- MVNO / mobile lines
- System settings
- Internal documentation
Statistics panel:
- conversations, leads, conversion rate
- Statistics by country, device and browser
- Data export
Flexible and customisable configuration:
- System prompt
- Department and subject of the ticket
- Colours and avatar
WHATSAPP FEATURES
Automatic tutorial videos
🖥️ Screenshot analysis
🎤 Voice message transcription
📄 PDF document analysis
📚 Built-in knowledge base
📝 Smart contact form
🎯 User type detection
6 AI tools already integrated into ISP gestión
frequently asked questions AI ISP management
Yes. The artificial intelligence system is available uninterruptedly, 24 hours a day, 7 days a week. This allows queries to be answered at any time, even outside normal support hours, with no waiting times.
It can resolve frequently asked questions about platform usage, service configuration, basic technical issues, pricing information, service statuses and standard procedures. It can also guide the user step by step within the system.
Yes. AI can share explanatory videos or tutorials when the response requires it, making the understanding of complex processes easier in a visual and more intuitive way.
Yes. The system is capable of interpreting audio messages and analysing images to better contextualise the query, which allows for more comprehensive and precise assistance.
Yes. It can adapt to the terminology, processes, and internal documentation of each company to offer more precise and coherent responses.
No. AI acts as a first line of support, resolving most routine queries very effectively. More complex or sensitive cases are automatically escalated to the support team.
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