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Updates

Nueva versión ISP Gestión 5.6

    En nuestro canal de YouTube puedes consultar la nueva versión de nuestro software ISP Gestión v5.6.

    We update our software #ISPManagement a la nueva versión 5.6, destacando brevemente las novedades más significativas de esta versión:

    1. Un nuevo desarrollo nos permitirá asignar y distribuir los Tickets automáticamente entre los usuarios de un mismo departamento de forma equitativa. Esto facilitará una gestión más ágil y eficiente de las comunicaciones con nuestros clientes.
    2. Para los Contracts hemos añadido una nueva funcionalidad con la que podremos dar de baja de manera masiva la totalidad o solo aquellos contratos que deseemos de un determinado cliente en un solo paso.
    3. Con el objetivo de ofrecer una mejor experiencia a nuestros clientes, al crear un Ticket desde su Panel de Cliente, verán información o instrucciones útiles que podrían ayudarles a resolver el problema antes de enviar la solicitud.
    4. Finalmente, y referente a las API's, la integración con el operador SILBO, nos permitirá administrar directamente desde ISP Gestión la creación de clientes, verificar la cobertura de fibra, así como crear nuevos pedidos de móvil y fibra, entre otros servicios.

    Utilizando los siguientes códigos de tiempo, pueden acceder de manera directa a todas las novedades y mejoras que componen la nueva versión 5.6 de ISP Gestión.

    MANAGEMENT

    02:40 – Exportación de vistas en segundo plano para agilizar y optimizar el proceso.

    03:13 – Añadir a la plantilla de Recibos de Caja una variable para mostrar el importe pendiente.

    04:00 – Nueva operativa para los Departamentos sin asignar.

    AGENTES

    05:02 – Limitar los permisos de los Agentes en documentos de compra/venta.

    STORE

    05:22 – Movimientos de Almacén: Importar CSV y Altas / Bajas en un único proceso.

    06:00 – Nuevo filtro para los artículos de Almacén que cumplan los valores introducidos.

    API's

    06:46 – Implementación API para el operador SILBO.

    07:43 – Consulta de Cobertura de Fibra para el operador LIKES TELECOM.

    08:09 – Consulta de números PIN / PUK para el operador LIKES TELECOM.

    08:33 – Mostrar token para el operador ZAPI.

    CONTRACTS

    08:51 – Dar de baja masivamente Contratos de un mismo cliente.

    09:39 – Añadir opción de transporte MRW en el alta de tarifas móviles con portabilidad.

    09:57 – Mostar Trunk o DDI en Contratos comparte GB.

    10:30 – Observaciones en Contratos a la carta.

    11:02 – Añadir informes para cambios de Titular.

    11:23 – Mostrar si el cliente está o no baneado en la exportación desde Contratos.

    BUSINESS ACCOUNTS

    11:46 – Añadir Calendario de Cobro desde el alta rápida de Cuentas Comerciales.

    12:04 – Nuevo permiso para actualizar la contraseña cliente de manera individual.

    12:57 – Añadir adjuntos para las comunicaciones vía WhatsApp desde la Cuenta Comercial.

    C/V DOCUMENTS

    13:18 – Cambios en el método de añadir números de serie. FACTURACIÓN

    13:58 – Añadir IUA del servicio en el campo Concepto de Facturación.

    15:02 – Mostrar los Grupos de Facturación desde la Prefacturación de Cuotas.

    FIRMA DE DOCUMENTOS

    15:43 – Anulación de un documento pendiente de firma desde el menú de Gestión de Contratos Online.

    LISTINGS

    16:22 – Mostrar el nombre completo de cada filtro en la vista de Listados.

    MENSAJERÍA

    16:44 – La pestaña SMS / Emails pasa a denominarse Mensajería.

    17:00 – Añadir información del tipo Aviso Legal en nuestros mensajes.

    17:42 – Nueva variable para añadir el nombre de la pasarela de pago.

    TECHNICAL MENU

    18:08 – Aumento de la compatibilidad para cabeceras ZTE y mostrar el perfil DBA.

    18:29 – Añadir Usuario y Contraseña CWMP en servidores ACS para ONT’s HUAWEI aprovisionadas mediante OLT’S ZTE.

    18:57 – Agregar etiquetas al generar el SSID de un equipo.

    19:30 – Obtener las IP’s de Gestión y VoIP consecutivas en Radius.

    19:51 – Mostrar la IPv6 asignada desde Radius en los Dispositivos Cliente.

    20:03 – Sustituir Dispositivo Cliente vinculado a la API de LYNTIA.

    21:05 – Mostrar / modificar SSID y Password para el canal 5G en dispositivos TP-LINK.

    NOTIFICATIONS

    21:27 – Nueva funcionalidad Comunicaciones por Impago. (Link videotutorial específico).

    22:37 – Notificar al cliente desde el Calendario de Instalaciones.

    PERMITS

    23:05 – Exportar a fichero CSV la lista completa de Permisos.

    PROMOCIONES

    23:24 – Promociones APP en Panel de Clientes.

    RATES

    23:59 – Nueva regla relativa a los descuentos para los cambios de Tarifa masivos.

    TELEPHONY

    25:33 – Asociar llamada a un Trunk específico en lugar de asociarla al DDI.

    TICKETS

    26:09 – Asignación automática de Tickets.

    27:34 – Mostar información para el usuario al crear un Ticket desde su Área de Cliente.

    WIDGETS

    27:58 – Creación de widgets personalizados.

    Read More »Nueva versión ISP Gestión 5.6

    New version ISP Management 5.5

      On our YouTube channel you can check out the new version of our ISP Management v5.5 software.

      We update our software #ISPManagement to the new version 5.5, briefly highlighting the most significant new features of this version:

      1. The first novelty is that now we will be able to carry out our shipments via WhatsApp for our notifications and notices to clients. With this we have one more communication channel that is used mostly by our users and clients.
      2. A second novelty is for the TTB API and now we can create compound rate increases in ISP Gestión and these will be formalized directly in the TTB operator.
      3. And a third novelty is the integration of the OZMAP platform, a tool to manage and optimize network infrastructures in a personalized way. Operators that have created their fiber network on this platform will be able to manage client devices from ISP Management, being able to indicate the box, splitter and output to which they are connected.

      Using the following time codes, you can directly access all the new features and improvements that make up the new version 5.5 of ISP Gestión.

      API's

      01:41 – Added portability with bonus included for the Air operator.

      01:55 – Registration of composite rates for the TTB operator.

      04:18 – New Twilio platform for SMS.

      CALENDAR

      04:56 – Indicate in the Events if the date has been requested by the Client.

      C/V DOCUMENTS

      05:26 – Massively close unfinished C/V Documents.

      BILLING

      06:19 – Include / Exclude services in the Non-Payment Cutoff to Client Devices created previously.

      06:41 – Communications for Non-Payment to our clients.

      07:34 – Generation of short links without expiration limit for Redsys / Soap payments.

      ADDITIONAL SHEETS

      08:23 – Use of Additional Files in C/V Documents.

      08:39 – Single or single-use field for Additional Tokens.

      09:17 – Variable generator to include in Document Templates.

      WORKFLOWS / TICKETS

      10:22 – Mark Workflows / Tickets as priorities.

      11:34 – SLA for Workflows / Tickets by department.

      TECHNICAL MENU

      12:40 – Integration of OZmap into ISP Gestión.

      13:48 – OLT technical integration from the Vsol firm.

      14:04 – Option to reset the previous OAuth2 token by requesting a new one in the department email. from Microsoft365.

      14:33 – Sort grid of TR069 fields to facilitate comparison between them.

      14:53 – RRD graphs of network traffic in ONTs connected to a Huawei / ZTE / Nucom / Vsol OLT.

      15:18 – Auto-store value of the Optical Signal of a CTO when the daily cron is executed.

      15:43 – Remove ONT from your OLT automatically for definitive cancellations of Contracts.

      16:32 – Show the dynamic management IP granted by DHCP on the Client Device.

      NOTIFICATIONS

      17:09 – Integration of Whatsapp in ISP Management, to send our clients and users Notifications, Notices, Invoices, Documentation, etc.

      RATES

      19:02 – Log file download for massive Rate changes.

      TELEPHONY

      19:37 – Associate and Create DDI to Trunk via file.

      Read More »New version ISP Management 5.5

      New version ISP Management 5.4

        On our YouTube channel you can check out the new version of our ISP Management v5.4 software.

        We update our software #ISPManagement to the new version 5.4, briefly highlighting the most significant new features of this version:

        1. We expand the range of operation for the GIS module, and thanks to the new export in KMZ format, we can share the elements visible on the map for other geolocation software.
        2. We will now be able to relate the initial code of the series of Billing with the last two digits of the year of the document, defining PERPETUAL SERIES at ISP Management.
        3. Also, in our predefined messages for collection of outstanding invoices we can integrate a payment link for BIZUM.
        4. And the MOLLIE payment gateway, is now available to pay unpaid invoices from the Clients Panel.

        Using the following time codes, you can directly access all the new features and improvements that make up the new version 5.4 of ISP Gestión.

        STORE

        01:42 – Export the Articles report in pdf format.

        NOTICES / NOTIFICATIONS

        02:13 – Inform the host in a Friend Promotion.

        02:53 – Notification to Clients from Calendar Events.

        CONTRACTS

        05:58 – Auto-fillable cancellation date for single installments in À la Carte Contracts.

        06:19 – Visual improvements for Relationships.

        BILLING

        06:47 – Define a Series as Perpetual.

        07:31 – Bizum collection link for pending invoices.

        07:50 – New Mollie payment gateway for the Customer Panel.

        08:25 – Show the Trade Name in the Returned Items report.

        TECHNICAL MENU

        08:46 – Transfer MAC calculation to Item level.

        09:36 – Special permission to Activate/Deactivate ONT's from the Fiber tab.

        10:04 – Blocking of the OLT field if an OLT is already assigned.

        10:33 – Disable ONT at the GPON level.

        11:10 – Export in KMZ format from the GIS module.

        CUSTOMER PANEL

        11:34 – Add custom URL as a link for the Customer Panel.

        HR

        12:25 – Regenerate Work Calendar en masse.

        TELEPHONY

        13:02 – Export the Trunk list in Excel format.

        TICKETS

        13:24 – Duplicate attachment data with the original date and time of its creation.

        Read More »New version ISP Management 5.4

        New version ISP Management 5.3

          On our YouTube channel you can check out the new version of our ISP Management v5.3 software.

          We update our software #ISPManagement to the new version 5.3, for which we highlight two very significant new features with which we expand the range of operation of our software:

          1. As a main novelty, a new development to Relate Contracts, Tickets and Workflows to each other (00:46), in such a way that, in the event of any modification in any of them, the system will notify us if the others will be affected in any way.
          2. The second new feature is for the TTB API (00:21), to which we have added new functionalities.

          Using the following time codes, you can directly access all the new features and improvements that make up the new version 5.3 of ISP Gestión.

          API's

          01:17 – Manual deregistration in ADAMO.

          NOTICES

          01:48 – Notification to the client of successful (or failed) POS payment of their invoices.

          02:28 – Sending communications from Workflows / Tickets.

          BUSINESS ACCOUNTS

          03:22 – Register different types of streets.

          03:36 – Show default invoices in Commercial Accounts.

          TECHNICAL MENU

          04:25 – Incidence for the massive configuration of equipment.

          05:00 – Mass restart incident of ONT's.

          CUSTOMER PANEL

          05:41 – Selection of invoices pending payment.

          TICKETS

          06:16 – “Reopened” status by default when reopening a new Ticket.

          06:44 – When duplicating Tickets, copy more data than the original (configurable).

          Read More »New version ISP Management 5.3

          v5.2 update

            On our YouTube channel you can check the update to version 5.2 of our ISP Management software.

            The new features and improvements are related to the following modules:

            BILLING

            00:32 – Selection of invoices pending payment from the Customer Panel.

            01:10 – Customize the position of the link for downloading the invoice.

            01:38 – Visual improvement for Deposit Cancellation documents.

            01:58 – Link to be inserted in the email / SMS for the payment of the returned Items.

            API's

            02:32 – Change of Association ISP operator rates.

            WORK FLOWS

            03:03 – Optimized monitoring of Main Flows and their associated flows.

            03:51 – Changes in the Process and Save functions (mobile version).

            TICKETS

            04:26 – Improvements in Ticket Email Management.

            Read More »v5.2 update

            New version ISP Management 5.2

              On our YouTube channel you can check out the new version of our ISP Management v5.2 software.

              We update our software #ISPManagement to the new version 5.2, highlighting three very significant new features with which we expand the range of operation of our software:

              1. As a main novelty, we have implemented the 2023 Digital Bonus at ISP Gestión (01:22). This bonus is part of the Digital Kit program, financed by the European Union – Next Generation and is intended to make a monthly reduction in the price of internet in homes, applying a significant discount. With this improvement in ISP Gestión, we will be able to easily manage said discount for those of our clients who are beneficiaries of the Bonus..
              2. Also and as a second novelty, we have developed a API for the interconnection of two or more ISP instances Management (04:49). By using this new API, we will be able to connect with other operators that also use ISP Gestión, in order to avoid duplication when entering the necessary data and make the contracting, downloading and monitoring of all the information more agile.
              3. And the third novelty has to do with the mailings for our clients (19:21), since now we can use for shipping (if we wish) a SMTP mail server instead of using the traditional API.

              Using the following time codes, you can directly access all the new features and improvements that make up the new version 5.2 of ISP Gestión.

              MANAGEMENT

              01:22 – Management of the 2023 Digital Bonus (EU Next Generation Programme).

              STORE

              02:06 – Choice of destination Warehouse for Deposit cancellations.

              03:36 – Cancel several items in Deposits in the same document.

              04:13 – New OBSERVATIONS field for Warehouse movements.

              API's

              04:37 – New Incidents for LIKES TELECOM.

              04:49 – ISP Management as external API.

              05:48 – Creation of Contracts with e-SIM type cards (AIRE NETWORKS API).

              06:14 – New Incidents for the VENUSCAS TV platform.

              06:38 – Registration of cards for the GOSPELL TV platform.

              ACCOUNTING

              07:09 – Button to update the accounting accounts of the lines of a Purchase/Sale Document.

              CONTRACTS

              07:40 – New column to view documents signed using the MY RUBRIC API.

              BUSINESS ACCOUNTS

              08:24 – New RECEIVE ADVERTISING filter for the Business Accounts view. PURCHASE/SALE DOCUMENTS.

              08:45 – Modify the status of the Purchase/Sale Documents.

              10:05 – Total sums in the view of Documents Issued, Received and Others.

              10:22 – Create a Group of Delivery Notes manually.

              11:07 – Show supplier data in the Corrective Invoices.

              11:23 – Generate cancellation of Deposits and Amortization in changes of Owner.

              BILLING

              12:49 – Non-Payment Cutoff and Line Reactivation Functionality for ZTE OLTs.

              WORK FLOWS

              13:08 – Use Categories and Subcategories in Workflows.

              13:57 – Stay/Request a Workflow.

              15:29 – Mark Incidents as completed only when the task has been executed.

              TECHNICAL MENU

              16:02 – New Incident: Assign DHCP MAC detected in OLT.

              16:42 – ZTE ONT integration and compatibility for ADAMO.

              16:57 – Speed synchronization of service ports with the Rate assigned in ZTE OLTs.

              17:30 – Support for provisioning the Nucom NJ-6R Pro router using the TFTP protocol.

              PERMITS

              17:50 – Permission to view Incidents only from Workflows.

              18:16 – Permission to edit any Workflow.

              18:47 – Permission to delete or duplicate Events.

              SERVERS

              19:21 – Sending mailings using an SMTP mail server.

              TELEPHONY

              20:27 – Optimization for Call Surpluses (faster import).

              Read More »New version ISP Management 5.2

              New version ISP Management 5.1

                On our YouTube channel you can check out the new version of our ISP Management v5.1 software.

                We updated our ISP Management software for operators to the new version 5.1, highlighting three important new features:

                • As a main novelty, a new functionality has been developed to improve, optimize and streamline the SENDING OUR INVOICES IN MASS FORM. Now, clients will receive in their email a link to view online and download (if they wish) the corresponding invoice, at the same time that we delete the attached file from the email. With this we managed to improve our spam rate, as well as more speed in sending our emails.
                • The second novelty is that our users already have a new DOCUMENT TEMPLATE, which accommodates the Regulations of Order CTE/711/2002, of March 26, which determines the conditions that must be met by the entities providing the telephone consultation service on subscriber numbers, to which the telephone code 118xx is attributed. , and which came into force on October 28, 2023.
                • Finally, the third novelty has to do with the COURIER DELIVERY, since now, our clients will be able to receive the messages we send them in the language that we have previously configured in their client file.

                In addition, in this new version, you can find new features and improvements in the following sections:

                MANAGEMENT

                01:45 – Export the view of POS charges to a file.

                API's

                02:09 – Integration of the VenusCAS and GOSPELL TV platforms.

                03:09 – New Fiber Incidents for PTV TELECOM.

                03:22 – Change of owner for CABLEMÓVIL.

                03:59 – Rate change with the possibility of adding promotions for CABLEMÓVIL.

                CONTRACTS

                04:41 – Operator rate change via API from the Service.

                04:57 – Mass import Discounts / Charges via file.

                05:45 – Link Client Device in the rate change of a Service.

                06:09 – Transfers from pre-client to client and from pre-contract to contract separately.

                BUSINESS ACCOUNTS

                06:36 – Mandatory fields in the customer address. PURCHASE/SALE DOCUMENTS

                06:56 – Create a new Ticket from a Purchase/Sale Document.

                BILLING

                07:46 – Add a link to view/download the invoice in bulk invoice emails, eliminating the attachment.

                08:23 – Duplicate Billing Series.

                WORK FLOWS

                08:44 – Unlink events from a Workflow / Ticket.

                09:34 – New automatic process task “Generate Invoicing (Delivery Note/Deposit) and process Documents”.

                POINTS MANAGEMENT

                10:15 – Notify the user when consolidating points.

                TECHNICAL MENU

                10:50 – Improved error messages for sending notifications to clients connected to a node.

                11:45 – GIS Module: New icon for Junction Boxes.

                12:01 – New permissions to show the Radius tab and restart ALBENTIA devices.

                12:20 – Show the DCHP MikroTik server in the IP drop-down menu of the Client Device.

                13:42 – Detailed error messages for GPON registrations.

                14:01 – Massively unlink ONTs connected to an OLT.

                14:29 – Improvements in the integration of ZTE devices.

                NOTIFICATIONS

                14:52 – Informative message for creating a valid password.

                15:13 – Exclude users from mentions.

                16:13 – Sending Messages in the client's configured language.

                PERMITS

                17:44 – New Permission for two-step verification (2FA).

                18:47 – Call history for Agents.

                DOCUMENT TEMPLATES

                19:19 – New template for Telephony Regulations, which complies with Order CTE/711/2002, of March 26 (Telephone consultations 118xx).

                20:00 – Document Templates with “checkbox” type fields marked by default.

                HR

                20:30 – Improvements for Event Management in HR.

                TELEPHONY

                21:43 – Telephony Closure on different dates for different operators.

                23:14 – Inclusion of Additional Files for DDI's.

                TICKETS

                23:35 – Add attachments to Tickets and pin/unpin Notes on them.

                24:30 – New “Contract Category” field to filter in the Tickets view.

                Read More »New version ISP Management 5.1

                New version ISP Management 5.03

                  On our YouTube channel you can check out the new version of our ISP Management software v5.03.

                  We updated our ISP Management software for operators to the new version 5.03. On this occasion we highlight two important developments:

                  • The first is found in the DOCUMENTARY MANAGEMENT, since we have re-designed everything related to the TEMPLATES MAINTENANCE, as well as increased functionality. Now, we have a preview of all the templates available that we can use to personalize all our documents. These templates will progressively increase with more modern and current designs, and we have made their use easier, since with just the click of a button we can add them to our documents that we are going to use with ISP Gestión.
                  • The second novelty has to do with the TECHNICAL MENU, since we added the power functionality send a notification (email or sms) to clients connected to a DHCP Server or a PPPoE server. Also, and to increase operability, we added the possibility of filtering the clients of an OLT to notify exclusively those of a PON card or port.

                  In addition, in this new version, you can find new features and improvements in the following sections:

                  MANAGEMENT

                  01:50 – Preview the Document Template from the series settings.

                  02:04 – In the POS Collections view, show the document number charged.

                  02:22 – Add the “PRECONTRACT” label in the Services view.

                  02:37 – Show the user who made the payment with a Card or virtual POS.

                  STORE

                  03:06 – New module to control the Expiration of Articles and their revisions.

                  API's

                  05:24 – Integration of automatic processes with the MINISTR TV API.

                  05:52 – Show the installation address in Services and Flows for GOLIX.

                  06:13 – Show the errors returned by the GOLIX API.

                  06:37 – Creation of Tasks for scheduled changes in GOLIX.

                  07:02 – Automatic selection of the KRILL API for new contracts.

                  07:24 – TEST button for APIs without option to check your connection.

                  CALENDAR

                  07:47 – Be able to deactivate Event Category.

                  08:03 – Add Ticket data to Events.

                  CONTRACTS

                  08:28 – Transfer Services to new Contracts if they are not included in the new Rate.


                  09:02 – Show Processing User in the Contracts view.

                  09:23 – Import line to new Share GB contract.

                  10:12 – Radius connection failure notice when recharging the Bonus.

                  10:49 – Configure default sender for SMS document notifications.

                  CLIENT DEVICES

                  11:13 – New ADAMO tab for Client Devices.

                  DOCUMENTS OF PURCHASE / SALE

                  11:40 – Possibility of adding Tracking in completed Purchase/Sale Documents.

                  11:58 – Allocation of Points for Purchase/Sale Documents.

                  BILLING

                  12:29 – Collect Advances through virtual POS.

                  13:10 – Cancellation of POS charges.

                  PRESENCES

                  13:43 – Show Users who have made trips with fleet vehicles.

                  TECHNICAL MENU

                  14:09 – Send a notification (email / SMS) to clients connected to a DHCP or PPPoE server.

                  16:03 – New “Print” button for the GIS module merger chart.

                  16:23 – Show error message if ACS Profiles to clone are not found.

                  16:57 – Added compatibility with Huawei XGPON cards.

                  17:11 – Autocomplete the Radius Pool on Client Devices when selecting the Node.

                  OPERATORS

                  18:36 – Before deleting an Operator, show a notice and link to the Rates that are associated with it.

                  CUSTOMER PANEL

                  19:06 – Show the name of the person who created the Ticket.

                  19:27 – Direct access to the Add New Comment block.

                  19:52 – View consumption in real time for the CABLEMÓVIL operator.

                  DOCUMENT TEMPLATES

                  20:11 – Preview of all Document Templates and customization of them.

                  RATES

                  21:28 – Add alternative profile for ALBENTIA rates.

                  TICKETS

                  21:58 – Automatic selection of the signature for sending emails from a Ticket.

                  Read More »New version ISP Management 5.03

                  New version ISP Management 5.02

                    On our YouTube channel you can check the new version of our software ISP Gestión v5.02. In addition, we introduce the 2FA double authentication verification for the access login.

                    We updated our ISP Management software to the new version 5.02. We highlight as the main novelty for this version the TWO-STEP VERIFICATION (2FA) during user login in ISP Gestión. With this new development we intend to minimize risks in your company, since cyberattacks are becoming more frequent and dangerous.
                    As you probably already know, 2-step verification consists of activating a second authentication factor, to confirm that we are really an authorized user, thus providing an extra layer of security for your ISP Management system.

                    0:37 – 2-step verification (2FA).

                    In addition, in this new version, you can find new features and improvements in the following sections:

                    MANAGEMENT

                    02:03 – Do not allow the creation of Contracts to clients included in the Black List.

                    STORE

                    03:18 – Carry out Warehouse transfers with pending destination.

                    API's

                    04:36 – Restart Adamo's ONT from Contracts.

                    05:12 – Portability of Share GB contracts through API for the operator CableMóvil.

                    NOTICES

                    05:40 – Add sender's email in our messaging.

                    CALENDAR

                    06:13 – Include the international prefix of the contact telephone number in an Installation event.

                    CONTRACTS

                    06:36 – Advocacy to create a data voucher for the operator Aire Networks.

                    07:07 – Options to bill a SIM card in contracts marked as “Do not bill”.

                    07:59 – Consult from a Contract the articles in Deposit of the same.

                    08:14 – Add charge or discount on a bond from the Commercial Account.

                    WORK FLOWS

                    09:19 – Assign a recurring Flow to a User or Department.

                    10:15 – import Estimates in the invoicing of a Work Flow.

                    CUSTOMER PANEL

                    11:52 – New Openpay payment method for pending invoices from the Customer Panel.

                    12:50 – Choose the shipping method to recover the password of the Customer Panel.

                    PERMITS

                    13:36 – Delete events requested from HR.

                    PRESENCES

                    14:35 – See total time spent on a Ticket or Workflow directly, without accessing ISPresences.

                    TICKETS

                    15:01 – Notices in Tickets / Workflows.

                    17:16 – Show an icon if a Ticket or Workflow has unresolved events with Notifications.

                    18:18 – Optimized reading in a single column for Ticket notes.

                    18:34 – New Ticket view filters: Marketing, Online Contracts and Customer Portal.

                    Read More »New version ISP Management 5.02

                    New version ISP Management 5.0

                      On our YouTube channel you can check the new version of our software ISP Gestión v5.0. In addition, we introduce our new FTTH GIS module.

                      We updated our ISP Management software to the new version 5.0. In this new version and after months of hard work and development, we present our FTTH GIS module, fully integrated and functional with ISP Management. With the FTTH GIS module we will be able to geolocate our network deployments, as well as all its linked elements.

                      In addition, in this new version, you can find new features and improvements in the following sections:

                      MANAGEMENT

                      01:03 – Module to create rectifying invoices without having to choose one that has been created or registered in ISP Gestión.

                      01:49 – Being able to modify the reference and/or date of a rectifying invoice created manually.

                      02:02 – The possibility of changing the start date of a contract with pending portability is allowed.

                      02:29 – New module so that negative purchase/sale documents cannot be manually created.

                      03:02 – Calculation of the costs of a contract based on its compound rate, instead of the services that comprise it.

                      03:27 – Generate VIDSigner signature reports at any time and document status.

                      03:44 – New form of PayU Latam collection for Cashier and Customer Panel.

                      05:17 – Recharges from the Customer Panel with PayU.

                      05:48 – For the use of the Tarificador, it will be possible to add diverse lines of tariffs and services.

                      06:01 – Configure the possibility of sending a message to a client when their services are reactivated after a cut or ban.

                      06:39 – Generate corrective invoice for the cancellation of a recharge, in order to avoid jumps or gaps in the numbering.

                      STORE

                      07:10 – Create regularization for an item after it goes through RMA, as well as optimize the related processes.

                      API's

                      07:32 – New features for the Lemonvil Resmes API.

                      07:50 – Mobile line registration directly in the operator's API.

                      CONTRACTS

                      08:25 – Consultation of home coverage for our own fiber infrastructure.

                      08:54 – Errors returned by the Adamo API are displayed using a descriptive message.

                      BILLING

                      09:08 – Calculation of the cost of incoming calls for the DDI's that we want.

                      10:41 – Establish the sender of the mail for a notice due to cut off due to non-payment.

                      WORK FLOWS

                      11:10 – New module to directly assign a user to a flow at the time of its processing.

                      TECHNICAL MENU

                      11:57 – Show Krill CPE status on the Client Device.

                      12:20 – Check to ask if we want to delete a team after review.

                      12:49 – Improvements in Nodes / Services for Network equipment.

                      13:18 – New PPPoE user graph in Dashboard and optimization of services so that they can be carried out on a scheduled basis.

                      TELEPHONY

                      14:01 – Import of the monthly CDR's manually for the fixed Cablemovil operator.

                      Read More »New version ISP Management 5.0

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