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New version ISP Management 5.1

    On our YouTube channel you can check out the new version of our ISP Management v5.1 software.

    We updated our ISP Management software for operators to the new version 5.1, highlighting three important new features:

    • As a main novelty, a new functionality has been developed to improve, optimize and streamline the SENDING OUR INVOICES IN MASS FORM. Now, clients will receive in their email a link to view online and download (if they wish) the corresponding invoice, at the same time that we delete the attached file from the email. With this we managed to improve our spam rate, as well as more speed in sending our emails.
    • The second novelty is that our users already have a new DOCUMENT TEMPLATE, which accommodates the Regulations of Order CTE/711/2002, of March 26, which determines the conditions that must be met by the entities providing the telephone consultation service on subscriber numbers, to which the telephone code 118xx is attributed. , and which came into force on October 28, 2023.
    • Finally, the third novelty has to do with the COURIER DELIVERY, since now, our clients will be able to receive the messages we send them in the language that we have previously configured in their client file.

    In addition, in this new version, you can find new features and improvements in the following sections:

    MANAGEMENT

    01:45 – Export the view of POS charges to a file.

    API's

    02:09 – Integration of the VenusCAS and GOSPELL TV platforms.

    03:09 – New Fiber Incidents for PTV TELECOM.

    03:22 – Change of owner for CABLEMÓVIL.

    03:59 – Rate change with the possibility of adding promotions for CABLEMÓVIL.

    CONTRACTS

    04:41 – Operator rate change via API from the Service.

    04:57 – Mass import Discounts / Charges via file.

    05:45 – Link Client Device in the rate change of a Service.

    06:09 – Transfers from pre-client to client and from pre-contract to contract separately.

    BUSINESS ACCOUNTS

    06:36 – Mandatory fields in the customer address. PURCHASE/SALE DOCUMENTS

    06:56 – Create a new Ticket from a Purchase/Sale Document.

    BILLING

    07:46 – Add a link to view/download the invoice in bulk invoice emails, eliminating the attachment.

    08:23 – Duplicate Billing Series.

    WORK FLOWS

    08:44 – Unlink events from a Workflow / Ticket.

    09:34 – New automatic process task “Generate Invoicing (Delivery Note/Deposit) and process Documents”.

    POINTS MANAGEMENT

    10:15 – Notify the user when consolidating points.

    TECHNICAL MENU

    10:50 – Improved error messages for sending notifications to clients connected to a node.

    11:45 – GIS Module: New icon for Junction Boxes.

    12:01 – New permissions to show the Radius tab and restart ALBENTIA devices.

    12:20 – Show the DCHP MikroTik server in the IP drop-down menu of the Client Device.

    13:42 – Detailed error messages for GPON registrations.

    14:01 – Massively unlink ONTs connected to an OLT.

    14:29 – Improvements in the integration of ZTE devices.

    NOTIFICATIONS

    14:52 – Informative message for creating a valid password.

    15:13 – Exclude users from mentions.

    16:13 – Sending Messages in the client's configured language.

    PERMITS

    17:44 – New Permission for two-step verification (2FA).

    18:47 – Call history for Agents.

    DOCUMENT TEMPLATES

    19:19 – New template for Telephony Regulations, which complies with Order CTE/711/2002, of March 26 (Telephone consultations 118xx).

    20:00 – Document Templates with “checkbox” type fields marked by default.

    HR

    20:30 – Improvements for Event Management in HR.

    TELEPHONY

    21:43 – Telephony Closure on different dates for different operators.

    23:14 – Inclusion of Additional Files for DDI's.

    TICKETS

    23:35 – Add attachments to Tickets and pin/unpin Notes on them.

    24:30 – New “Contract Category” field to filter in the Tickets view.

    Read More »New version ISP Management 5.1

    Backups

      Manage your Backups easily in ISP Gestión or let us do them for you.

      New version ISP Management 5.03

        On our YouTube channel you can check out the new version of our ISP Management software v5.03.

        We updated our ISP Management software for operators to the new version 5.03. On this occasion we highlight two important developments:

        • The first is found in the DOCUMENTARY MANAGEMENT, since we have re-designed everything related to the TEMPLATES MAINTENANCE, as well as increased functionality. Now, we have a preview of all the templates available that we can use to personalize all our documents. These templates will progressively increase with more modern and current designs, and we have made their use easier, since with just the click of a button we can add them to our documents that we are going to use with ISP Gestión.
        • The second novelty has to do with the TECHNICAL MENU, since we added the power functionality send a notification (email or sms) to clients connected to a DHCP Server or a PPPoE server. Also, and to increase operability, we added the possibility of filtering the clients of an OLT to notify exclusively those of a PON card or port.

        In addition, in this new version, you can find new features and improvements in the following sections:

        MANAGEMENT

        01:50 – Preview the Document Template from the series settings.

        02:04 – In the POS Collections view, show the document number charged.

        02:22 – Add the “PRECONTRACT” label in the Services view.

        02:37 – Show the user who made the payment with a Card or virtual POS.

        STORE

        03:06 – New module to control the Expiration of Articles and their revisions.

        API's

        05:24 – Integration of automatic processes with the MINISTR TV API.

        05:52 – Show the installation address in Services and Flows for GOLIX.

        06:13 – Show the errors returned by the GOLIX API.

        06:37 – Creation of Tasks for scheduled changes in GOLIX.

        07:02 – Automatic selection of the KRILL API for new contracts.

        07:24 – TEST button for APIs without option to check your connection.

        CALENDAR

        07:47 – Be able to deactivate Event Category.

        08:03 – Add Ticket data to Events.

        CONTRACTS

        08:28 – Transfer Services to new Contracts if they are not included in the new Rate.


        09:02 – Show Processing User in the Contracts view.

        09:23 – Import line to new Share GB contract.

        10:12 – Radius connection failure notice when recharging the Bonus.

        10:49 – Configure default sender for SMS document notifications.

        CLIENT DEVICES

        11:13 – New ADAMO tab for Client Devices.

        DOCUMENTS OF PURCHASE / SALE

        11:40 – Possibility of adding Tracking in completed Purchase/Sale Documents.

        11:58 – Allocation of Points for Purchase/Sale Documents.

        BILLING

        12:29 – Collect Advances through virtual POS.

        13:10 – Cancellation of POS charges.

        PRESENCES

        13:43 – Show Users who have made trips with fleet vehicles.

        TECHNICAL MENU

        14:09 – Send a notification (email / SMS) to clients connected to a DHCP or PPPoE server.

        16:03 – New “Print” button for the GIS module merger chart.

        16:23 – Show error message if ACS Profiles to clone are not found.

        16:57 – Added compatibility with Huawei XGPON cards.

        17:11 – Autocomplete the Radius Pool on Client Devices when selecting the Node.

        OPERATORS

        18:36 – Before deleting an Operator, show a notice and link to the Rates that are associated with it.

        CUSTOMER PANEL

        19:06 – Show the name of the person who created the Ticket.

        19:27 – Direct access to the Add New Comment block.

        19:52 – View consumption in real time for the CABLEMÓVIL operator.

        DOCUMENT TEMPLATES

        20:11 – Preview of all Document Templates and customization of them.

        RATES

        21:28 – Add alternative profile for ALBENTIA rates.

        TICKETS

        21:58 – Automatic selection of the signature for sending emails from a Ticket.

        Read More »New version ISP Management 5.03

        New version ISP Management 5.02

          On our YouTube channel you can check the new version of our software ISP Gestión v5.02. In addition, we introduce the 2FA double authentication verification for the access login.

          We updated our ISP Management software to the new version 5.02. We highlight as the main novelty for this version the TWO-STEP VERIFICATION (2FA) during user login in ISP Gestión. With this new development we intend to minimize risks in your company, since cyberattacks are becoming more frequent and dangerous.
          As you probably already know, 2-step verification consists of activating a second authentication factor, to confirm that we are really an authorized user, thus providing an extra layer of security for your ISP Management system.

          0:37 – 2-step verification (2FA).

          In addition, in this new version, you can find new features and improvements in the following sections:

          MANAGEMENT

          02:03 – Do not allow the creation of Contracts to clients included in the Black List.

          STORE

          03:18 – Carry out Warehouse transfers with pending destination.

          API's

          04:36 – Restart Adamo's ONT from Contracts.

          05:12 – Portability of Share GB contracts through API for the operator CableMóvil.

          NOTICES

          05:40 – Add sender's email in our messaging.

          CALENDAR

          06:13 – Include the international prefix of the contact telephone number in an Installation event.

          CONTRACTS

          06:36 – Advocacy to create a data voucher for the operator Aire Networks.

          07:07 – Options to bill a SIM card in contracts marked as “Do not bill”.

          07:59 – Consult from a Contract the articles in Deposit of the same.

          08:14 – Add charge or discount on a bond from the Commercial Account.

          WORK FLOWS

          09:19 – Assign a recurring Flow to a User or Department.

          10:15 – import Estimates in the invoicing of a Work Flow.

          CUSTOMER PANEL

          11:52 – New Openpay payment method for pending invoices from the Customer Panel.

          12:50 – Choose the shipping method to recover the password of the Customer Panel.

          PERMITS

          13:36 – Delete events requested from HR.

          PRESENCES

          14:35 – See total time spent on a Ticket or Workflow directly, without accessing ISPresences.

          TICKETS

          15:01 – Notices in Tickets / Workflows.

          17:16 – Show an icon if a Ticket or Workflow has unresolved events with Notifications.

          18:18 – Optimized reading in a single column for Ticket notes.

          18:34 – New Ticket view filters: Marketing, Online Contracts and Customer Portal.

          Read More »New version ISP Management 5.02

          New version ISP Management 5.0

            On our YouTube channel you can check the new version of our software ISP Gestión v5.0. In addition, we introduce our new FTTH GIS module.

            We updated our ISP Management software to the new version 5.0. In this new version and after months of hard work and development, we present our FTTH GIS module, fully integrated and functional with ISP Management. With the FTTH GIS module we will be able to geolocate our network deployments, as well as all its linked elements.

            In addition, in this new version, you can find new features and improvements in the following sections:

            MANAGEMENT

            01:03 – Module to create rectifying invoices without having to choose one that has been created or registered in ISP Gestión.

            01:49 – Being able to modify the reference and/or date of a rectifying invoice created manually.

            02:02 – The possibility of changing the start date of a contract with pending portability is allowed.

            02:29 – New module so that negative purchase/sale documents cannot be manually created.

            03:02 – Calculation of the costs of a contract based on its compound rate, instead of the services that comprise it.

            03:27 – Generate VIDSigner signature reports at any time and document status.

            03:44 – New form of PayU Latam collection for Cashier and Customer Panel.

            05:17 – Recharges from the Customer Panel with PayU.

            05:48 – For the use of the Tarificador, it will be possible to add diverse lines of tariffs and services.

            06:01 – Configure the possibility of sending a message to a client when their services are reactivated after a cut or ban.

            06:39 – Generate corrective invoice for the cancellation of a recharge, in order to avoid jumps or gaps in the numbering.

            STORE

            07:10 – Create regularization for an item after it goes through RMA, as well as optimize the related processes.

            API's

            07:32 – New features for the Lemonvil Resmes API.

            07:50 – Mobile line registration directly in the operator's API.

            CONTRACTS

            08:25 – Consultation of home coverage for our own fiber infrastructure.

            08:54 – Errors returned by the Adamo API are displayed using a descriptive message.

            BILLING

            09:08 – Calculation of the cost of incoming calls for the DDI's that we want.

            10:41 – Establish the sender of the mail for a notice due to cut off due to non-payment.

            WORK FLOWS

            11:10 – New module to directly assign a user to a flow at the time of its processing.

            TECHNICAL MENU

            11:57 – Show Krill CPE status on the Client Device.

            12:20 – Check to ask if we want to delete a team after review.

            12:49 – Improvements in Nodes / Services for Network equipment.

            13:18 – New PPPoE user graph in Dashboard and optimization of services so that they can be carried out on a scheduled basis.

            TELEPHONY

            14:01 – Import of the monthly CDR's manually for the fixed Cablemovil operator.

            Read More »New version ISP Management 5.0

            Incoming call cost

              With this module, we can establish and control the cost of incoming calls in the DDI that we configure.

              GIS module for FTTH

                This advanced module will allow operators to geolocate their FTTH deployments, being fully integrated with ISP Gestión.

                New version ISP Management 4.51

                  On our YouTube channel you can check the new version of our software ISP Gestión v4.51.

                  News and improvements in the following sections of our software:

                  MANAGEMENT

                  00:23 – Do not group effects of different types of operations regardless of the type of your invoice.

                  01:11 – For Cash collections, possibility of exporting in CSV format.

                  01:27 – Configure Departments as Not Active.

                  02:06 – Show the new owner (customer) assigned for changes of owner in the old contract.

                  02:25 – For Budgets, if Rates are included, the trade name will be shown instead of the name of the rate.

                  02:39 – New field in mailings to add emails manually.

                  STORE

                  03:31 – Import serial numbers by file.

                  API's

                  03:57 – New API for the Likes Telecom operator, with which we can import CDRs.

                  NOTICES

                  04:30 – New NIF and Invoice Date variables to add to our shipments.

                  CALENDAR

                  05:01 – From the Installation Calendar, in an Installation Flow, show the customer's mobile phone.

                  ACCOUNTING

                  05:19 – New accounting link for the miConta software.

                  BUSINESS ACCOUNTS

                  05:44 – Configure the Category as mandatory at the time of a new Commercial Account registration.

                  SENDING INVOICES

                  06:36 – New Language filter for printing or sending invoices by email.

                  BILLING

                  07:14 – For the pre-invoicing of installments, in the generated CSV file, a new column is shown with the payment method.

                  WORK FLOWS

                  07:42 – Being able to create a new event in a user's calendar from a Workflow.

                  TECHNICAL MENU

                  08:53 – A new field has been added to modify Wi-Fi passwords of the Client Device.

                  09:32 – Do not block a DHCP user if the authentication mode is DHCP+Radius.

                  10:47 – Possibility of assigning a Radius pool to a specific user.

                  11:12 – AP / PTP configuration to diagnose if they are working correctly.

                  13:28 – New display for Nodes.

                  PERMITS

                  14:07 – For POS, new permission to block price changes in a POS item (also in Purchase/Sale Documents).

                  TELEPHONY

                  15:03 – Being able to filter calls by entering any past date as the start date, regardless of the configured Telephone Closing.

                  15:36 – Schedule the import of CDR's individually and according to the file uploads of each operator.

                  TICKETS

                  16:30 – Configure an auto-refresh for the Tickets view from Kanban and add a sound alert for new tickets from the same view.

                  17:17 – Notes or notes may be added to the Tickets.

                  18:16 – Configure the possibility of reopening a Ticket.

                  18:53 – New filter to search for Tickets without an assigned user.

                  19:08 – For a Ticket whose client is of unknown origin, we can automatically assign your contact information to one of our already created clients.

                  Read More »New version ISP Management 4.51

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