network maintenance
THE Comprehensive Service that your ISP needs
Network Maintenance, Technical Support and Consulting
With the progressive growth of the small networks with which any ISP begins, their maintenance and expansion becomes increasingly complex, requiring the progressive implementation of advanced network protocols and the most efficient design and analysis possible.
For this, it is necessary to have qualified personnel with experience in the sector, in addition to having software that allows the automation of some processes such as billing, registration,
low, backup copies of equipment, etc.
ISP Gestión Provider, SL makes each and every one of these means available to you, the most popular of which is our renowned software. ISP Gestión.
We also provide an added bonus of security and peace of mind for any ISP operator, offering our Network Maintenance Plans and Technical Support.
For this, we have professionals with extensive and deep experience in the sector, always in continuous training and trained to offer you the best Comprehensive Service for your ISP.
CONSULTANCY
SETTING
TECHNICAL SUPPORT
TRAINING
SECURITY
SERVICES INCLUDED IN OUR MAINTENANCE CONTRACTS
We monitor all equipment and do a periodic review
prevention of both equipment and its configurations.
Weekly from all the teams.
Before a possible failure of any equipment due to malfunction.
Software and firmware updates of the client's network equipment are included.
And its possible growth in an orderly and sustainable manner. By way of example, advice would be included on how to provide coverage in certain coordinates, how to do an installation to avoid heating the equipment or how to prevent water from entering a cabinet.
Including the maintenance of your maps, equipment and monitoring.
At the end of each month, a report will be sent with the work carried out in the Support Hours and the Ticket number in which the work is documented.
3 Hours of Support are included in our most economical plan, increasing this number of hours according to the Maintenance Contract modality.
SERVICES INCLUDED IN OUR technical support
To start any procedure, it is only necessary to send a simple email.
For any equipment, be it a network equipment or client equipment and includes any type of action that is necessary on them.
Applicable to any type of configuration that is necessary, excluding some Priced Configurations.
That they serve to improve the behavior of the network or of the equipment and that do not change the functionality of the equipment.
As long as they fall within the competences and skills of ISP Gestión Provider, SL staff and do not conflict with other services already priced.
If it is related to the resolution of incidents, not including custom training.
GENERAL CONDITIONS OF TECHNICAL SUPPORT AND CONSULTING
At ISP Gestión Provider, SL we do not differentiate between Technical support and Consultancy. We use both services interchangeably when we refer to issues of Networks, Servers, etc. that require in-depth revisions or a high degree of specialization in the tasks to be carried out.
- We have Technical Support Hours Packs, being these packs an intermediate point between 1 hour of Consulting and a Maintenance Contract. Our packs are 1 hour (to consume in 3 months), 5 hours (to consume in 6 months) and 10 hours
(to consume in 12 months). - The contracted pack can be consumed several times in smallest fractions 30 minutes (1).
- Each performance must schedule over time and may be re-scheduled to give priority to emergencies for customers with an active Maintenance contract.
- In any case, they remain excluded from our Technical Support the Installation/Configuration of Services already charged. Under no circumstances, these configurations may be treated as Technical Support Hours.
PRICED CONFIGURATIONS
The following configurations have an amount already established previously and cannot be executed by consuming Technical Support Hours:
- BGP configuration
- OLT (Fiber Optic) Configuration
- BRAS Configuration (2)
- DNS Server Installation / Configuration (3)
- Radius Server Installation / Configuration (3)
- ACS Server Installation / Configuration (3)
- Switchboard Installation / Configuration (3)
- Installation / Configuration of Proxmox Server (3)
- RIPE Configuration / Review
- tailor-made training
- The minimum to be billed will always be one hour.
- Router that manages traffic to and from clients. It usually incorporates Firewall, WAN Balancing, Vlans, protocols such as DHCP, PPPoE, etc.
- The transfer of data from a previous server is not included.
In all our Maintenance Contracts we include value-added services at no additional cost
for our clients, such as NTP Server, Radius Server and The Dude Server
all of them in Cloud version at our Interxion facilities (Madrid)
WHY CHOOSE OUR COMPREHENSIVE MAINTENANCE SERVICE
- By maintaining other networks, we know which strategies have worked on various ISPs and which have been completely ineffective.
- Our maintenance is preventive, always with the aim and intention of anticipating incidents.
- The purpose of our Technical Support together with the Maintenance Contracts is to achieve TOTAL PEACE OF MIND from the ISP operator.
WIDE EXPERIENCE
You will have at your disposal personnel with extensive experience in the sector, trained in an ISP and with knowledge about the necessary infrastructure and its optimization.
Web platform
We provide our clients with access to a dedicated web platform, to carry out a complete and exhaustive follow-up of their incidents and tickets.
PLANS TO YOUR MEASURE
We offer affordable Maintenance and Technical Support Plans so that, depending on your needs, you can choose the one that best suits your company.
Italiano 