Templates for Calendar Events
Define and choose various templates for Calendar Events, thus facilitating daily work by automatically filling in fields.
Blog
New version ISP Management 4.40
On our YouTube channel you can check the new version of our software ISP Gestión v4.40.
News and improvements in the following sections:
MANAGEMENT
00:22 – Save the state of the services of a telephone line before the cut due to non-payment.
01:08 – Register SIM cards by scanning them from a mobile or tablet, as well as using a CSV file.
02:06 – Filtering by operator in the mass deletion of SIM cards.
02:15 – New importer of telephone rates.
02:25 – Visual aids to correctly import call surpluses.
02:49 – In Recharges, a new field 'Collection method for the Customer Panel'.
03:17 – Possibility of invoicing contracts for the number of months we want.
04:19 – Review, improvement and optimization of contract and pre-contract permits.
04:30 – In contracts with changes of owner, the source contract code has been added in observations.
04:43 – For Agent commissions, two new options: Calculation of commission for profit and Do not include discounts / single fee charges.
05:03 – Scheduled task to remember contracts pending signing.
05:53 – In the Tickets, configure the display of contracts and pre-contracts in low.
06:11 – Link a shared Dropbox folder with ISP Document Management, for file sharing.
07:12 – If a user has worked overtime, notify the user and the authorized HR users.
08:19 – Possibility of duplicating Tickets.
08:58 – Direct access for customers with grace days or banned.
STORE
09:26 – For POS sales, if the item is in a different warehouse than the one in the header, a visual alert will be displayed.
09:37 – Export in CSV file all the serial numbers of a certain article.
ISP STORAGE
09:53 – NOVELTY!! – Document management through NFS (Network File System), to free up disk space on your ISP instance.
API's
10:31 – ADAM. Added a representative field for companies.
10:47 – 1S2U. New platform for sending SMS.
11:13 – FINETWORK. Consultation of fiber coverage and visualization of rates by street.
NOTICES
12:07 – For Agents, new notice when a pre-contract is transferred to a contract.
TECHNICAL MENU
12:36 – History of movements by serial number and MAC in the Client Devices.
12:47 – New Incident “Massive registration in Radius of equipment with contract and active service”.
13:03 – When registering a device in Radius, Fiber (Kiwi or Adamo), if the client is banned, block the device.
13:16 – New button to refresh the Discovered ONT view.
AGENT PANEL
13:33 – New configuration for the Agent Panel: default, customization and updating of various permissions.
14:46 – Creation of tickets from the Agent Panel.
PRESENCES
15:03 – Automatic signing when entering Flows / Tickets and not allowing signing in a ticket or flow if we have already signed in another, to avoid duplicate signings.
New version ISP Management 4.39
On our YouTube channel you can check the new version of our ISP Management v4.39 software.
News and improvements in the following sections:
MANAGEMENT
00:27 – Choose default payment method for sales credits.
01:07 – Possibility of commissioning contracts, even if they are billed to the agent.
01:37 – Identify a customer by phone number when capturing tickets, as well as decide if it will be shown in the customer panel by default.
02:03 – Export remittances in CSV format.
02:18 – When selecting a document for Sending External Documents, only files in PDF format will be displayed.
02:33 – Generate an entry for each bill return, individually for each customer and bill returned.
03:02 – Single installments in commissions (compatible with recurring commissions).
03:26 – Filter by status in marketing campaigns.
03:36 – Activate / Deactivate Stores.
04:10 – Integration with the Ticketbai platform of the three Foral Haciendas of the Basque Country.
05:02 – In the tickets, the comments not added will be added directly when we save the ticket (it will not be necessary to click on “Add comment”).
05:20 – Not being able to create invoices with a different date than the day the invoice is created (so that all invoices are consecutive in date).
STORE
06:22 – Scan the serial number using the camera of the mobile or tablet in the incident of Associate Client Device.
API's.
06:56 – Add incidents from the Xtratelecom Community operator for workflows.
07:09 – Add additional shared bonus for the operator Xtratelecom Móvil (Community).
07:19 – For the operator Alea (Felix), we can transfer the custom SSID of the router when creating a new client.
07:34 – Show real-time consumption of the Lemonvil operator.
NOTICES
07:42 – Add the customer code in the ticket creation/modification message and in the activation, modification and closure of flows.
08:02 – Add variables in the Subject field for sending a notice to the company regarding contracts signed online or in person.
08:34 – Send email to the company when an Agent creates a new client or a new contract.
08:54 – Being able to register packs directly in the Agent/Operator panel (integrated with the previous notice).
09:30 – Configuration and sending of SMS to the client advising of the expected date of its portability.
TECHNICAL MENU
10:10 – New incident «Create Client Device».
10:21 – Compulsory node for teams.
10:43 – Visual improvements in the Network Equipment Diagnosis block.
PERMITS
11:03 – Add a specific permission to be able to modify the cancellation date of contracts and services.
TELEPHONY
11:43 – Added a search engine by associated DDI for Trunks.
11:55 – It is not allowed to create or modify a Trunk with blank spaces in its name.
12:06 – Possibility of mass deletion of SIM cards.
Mass rate changes from the operator's API
We can schedule or create bulk fare changes through the operator's API.
Mandatory Node for Client Devices
When creating or modifying equipment for Client Devices, make the “Node” field mandatory in the Connection Data.
Sending SMS to the client to consolidate a portability
We can configure the sending of an SMS to the client notifying him that the portability of his line has been consolidated.
ISPresencias daily report
A report with the signings and attendance movements of our company's workers will be sent by email.
Generation of CDR files
Import the CDRs of your clients individually or by associated Agent.
News App ISP Management v1.0.20
News and improvements in our App for mobile devices:
- 00:09 – Passwords (Software / App)
- 00:18 – Consumption Display (Software / App)
- 00:33 – Roaming (Software / App)
New version ISP Management 4.38
On our YouTube channel you can check the new version of our ISP Management v4.38 software.
News and improvements in the following sections:
00:15 ISPRESENCES – Sending of reports with the movements related to presences by e-mail.
00:53 ISPRESENCES – Compulsory assignment for Center and work shift.
01:12 CLIENT DEVICES – History of Activate/Deactivate the ports of a service.
01:28 CLIENT DEVICES – Assign the default Radius server in Client Devices and visual help to indicate if the field is empty in the Company Configuration.
01:47 RATES – Mass rate changes can be synchronized with the operator's API.
02:32 API ISP MANAGEMENT – Notices by e-mail when creating new contracts or new clients.
02:53 BUSINESS ACCOUNTS – When uploading an image of the NIF, it will be saved in the client's Document Management.
03:09 MAIL / TICKETS MODULE – Assign the tickets of unknown origin to the department that we want.
03:24 API FELIX – For updates and new clients, request the headquarters.
03:44 MYRUBRIC API – Message in case of error when synchronizing the data of a client.
03:57 MYRUBRIC API – New implementation for notifications by SMS and Whatsapp.
04:38 CLIENT DEVICES – When importing a Kiwi device, check PPPoE as the authentication type.
04:58 FLOWS – Unsigning of the flow when saving.
05:09 CONTRACTS – Added a fixed alert on the creation of Charges/Discounts.
05:21 PURCHASE-SALE DOCUMENTS – When creating Advance Payments, if the payment method chosen is “Card”, the card or cards associated with the customer will be displayed.
05:37 CONTRACTS – Option to add registration reasons in the contracts.
07:25 CONTRACTS – We can select the processing user when we register a contract.
07:58 MANAGEMENT – Optimized the process related to the capture of effects in remittances.
08:05 TELEPHONY – New “Antiquity” field in the task of uploading CDR files to ftp.
08:33 COURT FOR NON-PAYMENT – Added new field “Amount of pending invoices” in the notice and cut-off due to non-payment.
08:53 CUSTOMERS – New component to show all the addresses (headquarters) of the client.
09:06 TEMPLATES – Preview and modification for the position of signatures for the templates of the signature platforms My Rubric and VIDsigner.
10:02 DOCUMENTS OF PURCHASE / SALE – Optimization of the “Update body” function for Purchase/Sale documents.
10:15 CONTRACTS – A new block “Installation Address” has been added for new registrations from the Agent Panel.
10:29 CONTRACTS – Inherit the rates with a single fee periodicity in the creation of a contract for rapid registration.
10:50 CONTRACTS – Configuration of a pop-up message in contracts.
11:14 SERVERS – It is allowed to link a Radius pool name to the rates.
11:36 INCIDENTS – Modify the incidence of «Synchronize OLT Rates», so that they can be synchronized massively. The error reporting it generates has been improved.
11:55 CUSTOMERS – View all the SIM cards associated with a line.
12:09 ISPRESENCES – The settings made manually will be displayed in the overview.
12:24 CUSTOMERS – Added new checkbox “Hidden account”.
13:06 CUSTOMERS – Warning system to notify the expiration date of the bank card.
13:47 BILLING – New fields “Reason for cancellation” and “Cause of cancellation” for contracting Bonuses.
14:05 TICKETS – If the subject of the email sent to create a ticket contains a phone number associated with a customer, a new ticket will be created for that same customer.
14:30 TICKETS / FLOWS – It is possible to notify departments in tickets/flows, with all the users involved receiving an email.
14:43 CUSTOMERS – Send a link (by SMS and/or e-mail) to the client so that they can generate the SOAP reference of the Redsys online payment platform.
15:50 SWITCHBOARDS – For IvozProvider, some fields have been relocated and translated for its configuration. In addition, we can establish billing consumption alerts.
17:11 BUSINESS ACCOUNTS – In sending SMS, to be able to select several telephone numbers among those assigned to the client.
17:22 CUSTOMERS – Send SMS when consolidating portability.
18:03 TICKETS – New massive ticket modification system.
19:25 TICKETS – When sending a ticket via email and it contains a phone number associated with a customer, a ticket will be created automatically.
20:26 TICKETS / FLOWS – You can mention users and departments in the comments.
20:39 BUSINESS ACCOUNTS – New check to not make a commercial discount.
21:08 LISTINGS – Being able to program the lists to be sent as a CSV file.
21:39 ADAMO API – In the scheduled task, review the orders in "issue", to check the API if their status has changed.
21:56 API ALEA (FELIX) – Check the rates of the services instead of just checking the contract for its correct synchronization.
22:14 BUSINESS ACCOUNTS – The client's identification document will be mandatory to sign. For clients of the legal entity type, it will not be mandatory.
22:32 BUSINESS ACCOUNTS – Certified signatures of external documents, not generated by ISP.
23:35 CUSTOMERS – The customer may be forced to change his password when he accesses the Customer Panel or the App for the first time.
23:51 INCIDENTS – New features for the operator Lemonvil Resmes.
24:01 CASH REGISTER – When making a cash payment, we can directly access the customer's business account.
24:13 CUSTOMERS – For bank accounts without IBAN verification, we have a new field to enter an “Account Name”.
24:39 BILLING – Allow not to show banks in remittances.
25:16 TICKETS – New field “Author last reply”, with which we will know the author of the last comment on the ticket.
25:35 RADIUS – New check in Radius servers (RadiusManager) to distinguish upper and lower case letters when comparing PPPoE Users.
25:52 RATES – Apply Promotions in rate changes, not only in the creation of contracts.
26:50 OPERATORS – In the import of CDR, the functionality of “Ignore prefixes” is added for all operators as well as the import format can be chosen.
27:11 DOCUMENTS OF PURCHASE / SALE – In the audit, the author and the date of deletion of a purchase / sale document will be displayed.
27:24 USERS – Allow users without HR permissions to view their own issues.
