Create recurring Workflows
Generate Workflows that will be created automatically over time following some parameters to configure.
March 2023
Duplicate Tickets
This module will allow you to duplicate tickets, being able to configure the initial message or comment, according to your specific needs.
Create Corrective Invoices
Process to rectify an invoice already made and create a new document that cancels the previous one.
Create Ticket by phone number
Automatic creation or opening of a Ticket if, when sending an e-mail to a client, we indicate their telephone number in the subject of the e-mail.
Create new User
Easy process to create new users who will have access to the application.
New version ISP Management 4.50
On our YouTube channel you can check the new version of our software ISP Gestión v4.50.
PRENOTE: Due to a bug, the video says v4.41, when it should actually show v4.50.
News and improvements in the following sections of our software:
MANAGEMENT
00:23 – Warning message if the "Grace Days" button does not appear for the cut-off due to non-payment.
00:49 – Manual ban for clients (only for visual information).
01:59 – Calculate contract costs for Composite Rates.
02:33 – Do not allow collections with an amount greater than that of the pending bills.
04:18 – Sending a payment link to the Redsys platform for pending invoices.
05:42 – Divide the permission between the manual creation and the automatic generation of invoices, to avoid jumps in their numbering.
06:58 – Do not allow the creation of negative documents in automatic processes.
07:40 – Sending all kinds of documents that require a signature via SMS, email or certifying API (if available).
API's
08:14 – Added Incofisa Scoring Incidents (probability of customer default).
09:27 – Renaming of some operators.
09:42 – For mailings, a new configurable field “Sender Mail”.
10:04 – Multi-server Krill.
NOTICES
10:59 – Differentiation between Notices to Users and Notices to Clients for Tickets.
11:43 – Being able to group Notifications in a single pop-up notice and being able to reflect Notifications for linked Tickets and Flows.
CONTRACTS
13:02 – Massive external portability of lines.
13:54 – New section for Pre-contracts in low.
14:22 – Choice of outgoing mail server for messages related to the signing of documents.
WORK FLOWS
14:53 – Configure Headquarters as mandatory for Flows.
15:52 – For the Composite Flows that remain incomplete, being able to continue with their creation.
REPORTS
16:26 – Add in the CDR reports, the operators that have days without calls.
MARKETING
16:42 – For ad campaigns, a column has been added with the date and time of the last comment on the ticket (if it exists).
TECHNICAL MENU
17:10 – Improvements over Anvimur V2.
17:34 – Preview the PPPoE password in Client Devices view (only for super-users).
17:58 – Show by means of a color graph, the RX optical power for ont's Huawei, as well as edit the SSID via ACS.
CUSTOMER PANEL
18:45 – Configure the interval of years of the invoices to be displayed in the Customer Panel.
PERMITS
20:01 – Add permission to reactivate banned clients.
20:38 – Permission to modify the price of a line in the body of a Purchase/Sale Document.
PRESENCES
21:15 – Allow the signing of users in Tickets and Flows that are not employees in the company.
SECURITY
22:04 – Show alert when logging in if the password does not meet the minimum security requirements (both for ISP and for the Client Area). Also, a login attempt counter has been added to prevent brute force attacks.
SIM
22:55 – Limit SIM cards by Agent and by Warehouse.
SYSTEM
23:32 – Optimization of the pdf generation process for the detail of calls in Invoices and Contracts.
TELEPHONY
23:47 – For switchboards, from the DDI when indicating a switchboard or removing it, ask if we want to register the DDI or delete it (as long as it is in active service).
24:42 – Configure the blocking of the queries for the Telephony Pre-invoicing while the import process lasts through Scheduled Task.
TICKETS
25:54 – For the auto-responses of the tickets, we can configure different periods of time, and can also discriminate by different days and hours, as well as by Centers and Work Shifts.
27:04 – Add emails from a ticket to people who do not participate directly in it, but who we want to notify.
28:25 – Associate the status of the ticket to be marked as resolved automatically.
Signature of Documents online (webinar)
Find out about the different platforms and alternatives that ISP Gestión puts at your disposal for signing documents online.
